Privacy Policy.

Privacy Policy
Effective Date: July 16, 2025

Mondays Pilates ("we", "our", or "us") is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with applicable privacy laws in Ontario, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

By accessing or using our website or services, you consent to the practices described in this Privacy Policy.

1. Definitions

  • Personal Information refers to any information about an identifiable individual, such as name, email, phone number, or payment details.

  • Non-identifiable Information refers to data that cannot be associated with a specific individual, such as browser type or website usage data.

  • You/Your refers to any visitor, client, or user of our website or services.

2. What Information We Collect

We collect both personal and non-personal information when you:

  • Book or register for a class

  • Subscribe to our mailing list or newsletter

  • Contact us through a form, phone, or email

  • Purchase a membership, class pass, or merchandise

  • Interact with our website (e.g., through cookies or analytics tools)

Examples of Personal Information we may collect include:

  • Full name

  • Email address

  • Phone number

  • Billing and payment information (processed via third-party providers)

  • Emergency contact details

  • Health-related information (only when necessary for class suitability and with consent)

3. Purposes for Collection

We collect and use your personal information for the following purposes:

  • To provide and manage class bookings, memberships, and services

  • To communicate with you regarding your appointments, changes, or cancellations

  • To process secure payments and issue receipts

  • To send newsletters, promotional materials, or event announcements (with your consent)

  • To respond to inquiries or support requests

  • To meet legal or regulatory requirements

  • To ensure safety and suitability in class participation (e.g., through intake forms)

4. Consent

By using our website or services, you provide informed consent to the collection, use, and disclosure of your personal information as described. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at the address below.

You may also opt out of marketing emails by using the “unsubscribe” link in our communications.

5. Disclosure of Personal Information

We will not sell, rent, or trade your personal information. We may share it only with:

  • Service providers and partners who assist in delivering our services (e.g., payment processors, scheduling software)

  • Legal or regulatory authorities when required by law or in response to a legal request

  • Emergency contacts or health professionals in the case of a health or safety concern, where you have given prior consent or where reasonably required to prevent harm

All third parties with whom we share data are contractually obligated to maintain confidentiality and comply with applicable privacy laws.

6. Storage and Retention

Your personal information is stored securely using physical, electronic, and administrative safeguards. Information is retained only as long as necessary to fulfill the identified purposes or as required by law (e.g., for tax or liability reasons).

We store information on secure servers located in Canada or, where applicable, in countries with adequate data protection laws. If your data is transferred internationally, it is subject to appropriate protections and agreements.

7. Your Rights Under PIPEDA

Under Canadian law, you have the right to:

  • Access your personal information and request a copy

  • Request corrections or updates to your personal information

  • Withdraw your consent for certain uses

  • Request that we delete your information, subject to legal retention requirements

  • File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your rights are being violated

To exercise any of the above rights, please contact us at the details below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality and performance

  • Understand how visitors use our website

  • Provide personalized content

You can disable cookies via your browser settings, but this may impact your user experience.

9. Data Breach Response

In the event of a data breach that poses a risk of significant harm, we will notify affected individuals and the Privacy Commissioner of Canada as required by law. We have procedures in place to respond quickly to potential privacy incidents.

10. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their content, privacy practices, or how they handle your personal information. We recommend reviewing their privacy policies before interacting with those sites.

11. Changes to This Privacy Policy

Mondays Pilates may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal obligations. The updated version will be posted on our website with the new effective date. We encourage you to review the policy regularly.

12. Contact Information

If you have any questions, concerns, or requests about your personal information or this Privacy Policy, please contact:

Mondays Pilates